PRE-ARRIVAL
How can a resort automate guest check-in instructions?
Short answer
A resort can automate pre-arrival communication by connecting a confirmed stay to approved property information such as check-in time, Wi-Fi, parking, access instructions and property rules, then sending that information at a defined time before arrival.
Use the confirmed stay as the trigger
The system should know who the guest is, which unit they are using and when they are arriving before sending property-specific instructions.
Keep sensitive arrival information controlled
Access instructions should only be released after the property has approved and published the information intended for arriving guests.
Use a property-branded stay portal
Guests can also retrieve approved stay information securely without needing access to staff systems.
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