HOUSEKEEPING WORKFLOW
A better resort housekeeping and unit-status workflow
A strong turnover process makes every handoff explicit, from checkout through cleaning and inspection to guest-ready status.
1. Checkout changes the operational state
The departing stay should drive the next workflow. Once checkout occurs, the unit can become dirty and the appropriate service work can be queued.
2. Housekeeping owns the cleaning stage
Assignments and checklists create a visible work record rather than relying on text messages or verbal updates.
3. Inspection is a distinct state
Ready for inspection should not automatically mean vacant-ready. Required checks can be completed before the unit returns to inventory.
4. Front desk sees the result
Because the workflow updates the same unit record, front desk does not need a separate spreadsheet or status call to know whether the unit is ready.
SEE RESORTSENTRY
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